Welcome to Teens & Tweens, where we are committed to providing you with exceptional products and a seamless shopping experience. This Shipping Policy outlines crucial information about the shipping process for your orders, ensuring transparency and clarity.
Shipping Partner:
a. We have established a partnership with https://paapos.com , a trusted and reliable shipping provider in India. Paapos collaborates with a network of esteemed logistics partners to ensure the efficient and timely delivery of our products.
Shipping Zones and Charges:
a. Within India: Our shipping services cover a wide range of locations within India. Shipping charges may vary based on factors such as the delivery destination, package weight, and dimensions. You will have a clear understanding of the applicable shipping charges during the checkout process.
Order Processing Time:
a. Order Processing: Our dedicated team is committed to swiftly processing and dispatching your orders. Once your payment is confirmed, we endeavor to ship your order within a single business day. Please note that business days exclude weekends and public holidays.
b. Order Tracking: Upon shipment, you will receive a unique tracking number through email or SMS. This tracking number empowers you to monitor your order’s progress on the Paapos website (https://paapos.com) or via their user-friendly mobile app.
Estimated Delivery Time:
a. Delivery Timeframe: The estimated delivery time for your order is contingent on your shipping address and the chosen shipping method during checkout. Paapos provides estimated delivery windows based on your pin code. Please bear in mind that unforeseen circumstances can potentially influence actual delivery times.
Shipping Updates and Communication:
a. Order Updates: We value your experience and will keep you informed at various stages of your order’s journey. You will receive notifications via email or SMS, encompassing order confirmation, dispatch, and successful delivery.
b. Customer Support: Should you have any questions or concerns regarding the shipping status of your order, our dedicated customer support team is here to assist. You can reach out to us at care@theteenstweens.com or by dialing +919716095160.
Shipping Restrictions:
a. Limited Delivery: We are dedicated to serving as many regions as possible across India. However, there may be instances where remote or restricted areas cannot be accommodated for shipping. In such situations, we will promptly notify you and take appropriate actions to address the matter.
Damaged or Lost Shipments:
a. Damaged Orders: In the event that your order arrives in a damaged condition, please contact our customer support team immediately. We may require photographic evidence of the damaged package and products to facilitate a shipping claim. Rest assured, we will diligently work towards resolving the issue to your satisfaction.
b. Lost Shipments: If your order experiences an unexpected delay or is deemed lost in transit, kindly reach out to our customer support team. We will collaborate with Paapos to initiate an investigation and provide a timely resolution.
Change of Shipping Address:
a. Address Modification: Should the need arise to alter the shipping address after placing an order, we encourage you to promptly contact our customer support team. While we strive to accommodate such requests before shipping, kindly note that modifications become challenging once an order is dispatched.
Contact Us:
Should you require further clarification or have inquiries regarding our Shipping Policy, please do not hesitate to reach out to us at care@theteenstweens.com or by dialing +919716095160. We are dedicated to upholding a seamless and gratifying shopping experience for you.
