Return & Refund Policy
Welcome to Teens & Tweens, where your satisfaction is our top priority. We’re thrilled to have you as a valued customer and want to ensure that your shopping experience with us is smooth and hassle-free. Our Return & Refund Policy has been carefully crafted to provide you with a clear understanding of the process, terms, and conditions for returns and refunds.
Eligibility for Returns:
a. We gladly accept returns of products that are unused, unopened, and in their original packaging. This ensures that the item is in its pristine condition and suitable for resale to another customer.
b. To be eligible for a return, please initiate the return process within [2] days from the date you received the product. This gives you ample time to assess the product and decide if it meets your expectations.
Return Process:
a. Requesting a return is a straightforward process. Simply contact our dedicated customer support team at care@theteenstweens.com or call us at +919716095160. Provide essential details, including your order number and a brief explanation of why you wish to return the product.
b. Our friendly customer support team will guide you through the return process, offering you a return shipping address and any additional instructions you may require. We’re here to assist you every step of the way.
c. When preparing the product for return, it’s important to ensure that it is securely packaged to prevent any damage during transit. For your peace of mind, we recommend using a trackable shipping method, so you can monitor the progress of your return.
Refund Eligibility and Process:
a. Once we receive the returned product, our dedicated team will carefully inspect it to confirm that it meets the eligibility criteria mentioned in Section 1. If the product is approved for a refund, we will initiate the refund process promptly.
b. The refund will be processed using the same payment method that you used for the original purchase. Please note that the time it takes for the refund to reflect in your account may vary based on your bank or payment provider. Generally, refunds are processed within a few business days.
Non-Refundable Items:
a. We want to be transparent about certain items that are non-returnable and non-refundable due to hygiene or safety reasons. These may include opened skincare or hair care products, personal use items, or products that have been used or tampered with after delivery.
Damaged or Defective Products:
a. If you receive a product that is damaged or defective, please notify our customer support team immediately. Provide detailed information and photographic evidence of the damage or defect. We will assess the situation promptly and determine the most suitable solution, which could involve a replacement or a refund.
Return Shipping Costs:
a. In most cases, return shipping costs are the responsibility of the customer. However, if the return is a result of our error or due to a defective product, we will happily provide a prepaid shipping label or reimburse the return shipping costs.
Exchange Policy:
a. While we currently do not offer direct exchanges, you can easily follow the return process outlined in Section 2 and proceed to place a new order for the desired item. This ensures that you receive the product you want in a timely manner.
Contact Us:
If you have any questions or concerns regarding our Return & Refund Policy, please feel free to reach out to us at care@theteenstweens.com or call us at +919716095160. We’re dedicated to providing excellent customer service and ensuring your satisfaction. Your trust is important to us, and we’re here to make your shopping experience enjoyable and worry-free.
