At Teens & Tweens, your trust means everything to us. We take extra care to deliver safe, hygienic, and high-quality products. However, due to the nature of our range — which includes personal care, hair care, and hygiene products — we cannot accept returns once the packaging is opened or the product has been used.

That said, if something isn’t right, we’re always here to help 💛

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Items That Cannot Be Returned

All our products fall under “Hygiene, Health and Personal Care” categories and are non-returnable once delivered.

However, if you receive a product that is:

Damaged or leaked during transit

Defective or expired

Incorrect (wrong item sent)

…we’ll make it right with a free replacement or refund after verifying the issue.

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How to Request a Replacement

To initiate a replacement or refund, please contact us within 48 hours of receiving your order at:
📧 care@theteenstweens.com
📞 +91 97160 95160

Please include:

Your order number

A photo or video clearly showing the damage, defect, or incorrect item

The original packaging

Once your request is approved, we’ll send you a return shipping label and detailed instructions on how to send the item back (if required).
Items sent back to us without prior approval will not be accepted.

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Damages & Delivery Issues

Please check your order as soon as it arrives.
If your product is:

Broken, spilled, or tampered with

Not what you ordered

Reach out to us immediately, and we’ll evaluate and fix the issue at no extra cost.

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Non-Returnable / Non-Refundable Items

We cannot accept returns or offer refunds for:

Opened or used personal care products

Items purchased on sale or as part of promotional offers

Gift cards or combo packs

Customized or special-edition items

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Exchanges

We don’t offer direct exchanges.
If you’d like a different product, please place a new order once your return or replacement request has been processed.

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Refunds (If Applicable)

Once we receive and inspect the returned item, we’ll notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note:
Banks or card providers may take additional time to reflect the refund in your account.
If it’s been more than 15 business days since your return was approved, contact us at care@theteenstweens.com.

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International Orders (EU Customers)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it — provided the item is unused, unopened, and in original packaging. You’ll also need your order confirmation or invoice for verification.

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Need Help?

We’re here to help you 7 days a week.
Reach out anytime at:
📧 care@theteenstweens.com
📞 +91 97160 95160
📍 B-110, 3rd Floor, Amar Colony, Lajpat Nagar IV, New Delhi – 110024, India