Teens & Tweens Private Limited (“Teens & Tweens”, “we”, “us”, or “our”) has created this Privacy Policy to demonstrate our commitment to protecting the privacy of individuals who use our services and access our website www.theteenstweens.com (“Website”). This Privacy Policy outlines how we collect, use, store, and disclose your information, and is formulated in accordance with the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”).
The domain name www.theteenstweens.com is owned and operated by Teens & Tweens Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at:
B-110, 3rd Floor, Amar Colony, Lajpat Nagar IV, New Delhi – 110024, India.
By using or accessing this Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website or submit any personal or sensitive personal information to us.
Throughout this document, “you”, “your”, “user”, or “customer” refers to the individual accessing or using our Website or services.
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1. Information We May Collect
Teens & Tweens may collect the following types of information:
(a) Personally Identifiable Information (PII):
Such as your name, phone number, email address, date of birth, or shipping/billing address.
(b) Personal Information:
Any data that identifies you or can be linked to you in combination with other information.
(c) Sensitive Personal Data or Information (SPDI):
As defined by the IT Rules, this includes:
Passwords
Financial details (bank accounts, debit/credit card information)
Physical, psychological, or mental health conditions
Sexual orientation
Medical records and history
Biometric data
Any detail related to the above shared for availing services
Information freely available in the public domain or disclosed under the Right to Information Act, 2005, shall not be considered sensitive personal data.
Additional Information We May Collect:
Device Information: Such as device model, operating system, IP address, browser type, and network information.
Usage Data: Pages visited, time spent on the website, referring URLs, and interaction data.
Cookies and Web Beacons: To personalize your experience and analyze traffic patterns.
Transactional Information: If you purchase products, our third-party service providers may collect your payment details for processing.
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2. How We Collect Information
We collect information in the following ways:
Directly from you when you register, place an order, subscribe to our newsletter, or contact us.
Automatically through cookies, web beacons, and similar tracking technologies.
From third parties, such as payment processors, logistics providers, or marketing partners, as part of fulfilling your requests.
You can manage cookie preferences through your browser settings, though some features of our Website may not function properly if cookies are disabled.
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3. Choice and Consent
You may choose to:
Opt out of receiving non-essential communications.
Withdraw consent for us to collect or process your information.
Update or correct your personal data.
To exercise these rights, please contact our Privacy/Grievance Officer (details provided below).
If you withdraw consent for critical operations (like payment or delivery information), we may be unable to provide certain services.
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4. Use and Disclosure of Information
We use your personal and non-personal information for:
Processing orders, payments, and deliveries
Sending order confirmations and customer support updates
Providing information about new products, offers, or events
Improving our website, products, and user experience
Fraud detection and prevention
Legal compliance and protection of our business interests
We do not sell or rent your personal information to unrelated third parties. However, we may share it with:
Our affiliates, logistics partners, vendors, and service providers for operational purposes
Government authorities or law enforcement when required by law
Entities involved in any merger, sale, or acquisition of our business.
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5. Data Storage and Security
We implement reasonable technical and organizational safeguards to protect your information, including:
Password-protected databases
SSL encryption for data transfer
Secure payment gateways
Restricted employee access
Despite these measures, no system is completely secure. You are responsible for maintaining the confidentiality of any login credentials.
Your data may be stored in India or in other countries by our service partners. By using our Website, you consent to such storage and transfer.
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6. Children’s Privacy
Our Website and products are designed for use by individuals aged 13 years and above. We do not knowingly collect personal data from anyone under 18 years of age.
If you believe that a child has provided us with personal information without parental consent, please contact us immediately at care@theteenstweens.com, and we will delete such data.
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7. Access, Correction, and Grievance Redressal
You may access, review, or modify your personal information by contacting our customer care team.
For any questions, feedback, or grievances related to privacy or data use, you can reach our Grievance Officer at:
Grievance Officer:
Name: Abhishek Khurana
Phone: +91 97160 95160
Email: care@theteenstweens.com
Address: B-110, 3rd Floor, Amar Colony, Lajpat Nagar IV, New Delhi – 110024, India
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8. Data Integrity and Retention
We process your data only for the purposes for which it was collected and retain it for as long as necessary to fulfill legal, accounting, or operational requirements. Data no longer required will be securely deleted or anonymized.
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9. Enforcement and Dispute Resolution
We periodically review our Privacy Policy and practices to ensure compliance. If you have a concern, please contact us first, and we will attempt to resolve it in good faith. Any disputes will be handled as per the applicable laws of India.
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10. Updates to This Policy
Teens & Tweens may update this Privacy Policy periodically to reflect legal or operational changes. Any updates will be posted on this page with a revised effective date. Continued use of our Website after updates constitutes acceptance of the revised policy.
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Contact: care@theteenstweens.com | +91 97160 95160
Address: B-110, 3rd Floor, Amar Colony, Lajpat Nagar IV, New Delhi – 110024, India