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Payment Policy

Payment Policy

At www.theteenstweens.com, we prioritize not only your shopping convenience but also the security of your payment transactions. We want you to shop with confidence, knowing that your electronic payments, including credit cards, debit cards, and internet banking, are fully protected.

This Payment Policy outlines the terms and conditions related to payment methods accepted on our website.

  1. Cash on Delivery (COD)

a. We offer Cash on Delivery (COD) as a payment method for eligible orders within India. With COD, you can pay for your order in cash at the time of delivery.

b. Please ensure that you have the exact cash amount available for payment, as our delivery personnel may not carry change.

c. COD may not be available for all orders. The availability of COD will be indicated during the checkout process. In some cases, we may require pre-payment for certain products or orders based on factors such as order value, location, or previous order history.

  1. Online Payment

a. We also accept online payments through Razorpay, a secure payment gateway that allows you to pay using various methods, including debit cards, credit cards, net banking, UPI, and wallets.

b. When choosing Razorpay as your payment method, you will be redirected to the Razorpay payment page to complete the transaction. Your payment details are encrypted and securely processed by Razorpay.

c. Please note that additional terms and conditions may apply when using Razorpay as a payment method. It is recommended to review Razorpay’s terms and privacy policy for more information.

  1. Payment Confirmation

a. For both COD and Online payments, you will receive an order confirmation email once your payment is successfully processed.

  1. Payment Security

a. We prioritize the security of your payment information. When making online payments through Razorpay, your payment details are securely encrypted and processed by Razorpay’s secure payment gateway.

b. We do not store or have access to your complete payment information, such as credit card numbers or bank account details.

  1. Payment Disputes and Refunds

a. If you encounter any payment-related issues, such as incorrect charges or payment failures, please contact our customer support team immediately. We will work diligently to resolve the issue and provide a suitable resolution.

b. Refunds, if applicable, will be processed in accordance with our Return & Refund Policy.

  1. Payment Errors and Fraud Prevention

a. We have implemented various measures to prevent payment errors and fraudulent transactions. In some cases, we may need to verify your payment details or request additional information before processing your order.

b. We reserve the right to cancel or refuse any order if we suspect fraudulent activity or unauthorized payment.

  1. Contact Us

If you have any questions or concerns about our Payment Policy, please contact us at care@theteenstweens.com or +919716095160.